Choose the correct variant. Sue is ___ and easy-going. She is never afraid to speak her mind.

Choose the correct variant. Jack is sensitive and shy. He can never find the right thing to say to break the ___.

Choose the correct variant. Tom was very ___ about exams. He looked nervous.

Choose the correct response. Have we met before?

Choose the correct response. How's it going?

Choose the correct response. I'm glad you came.

Choose the correct response. Excuse me!

Choose the correct response. What a nice day!

Read the text. Put each sentence into the appropriate group. Etiquette is protocol, rules of behaviour that you memorise. Manners demonstrate socially acceptable behaviour, of course, but also much more than that. They are an expression of how you treat others when you care about them, their self-esteem, and their feelings. Early North American etiquette books claimed that the manners and customs of the “Best Society” could be imitated by all. But some authors stated that the lower classes, meaning those “whose experience in life has been a hardening process,” in fact, treated the rules of etiquette with “contempt and… a sneer.” Modern etiquette books do not use the concept of “best society”, but rather define etiquette as a set of guidelines that “help steer our behaviour as we move through our daily routines” and that can help deal with “the pressures of modern life which make it all the more difficult to stay civil.” This change is reflected in the content of etiquette books; etiquette books published in the early 20th century had detailed advice on the treatment of servants, the formal dinner parties, and the behaviour of a debutante; more modern books are likely to emphasise the importance of respecting people of all classes, races, and ethnic backgrounds. Etiquette writers are sure that etiquette rules serve to make life more pleasant.

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